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How to Receive Your Order

Ordering is Easy …
  • Choose your equipment
    – Pick the sawmill that’s right for you, then accessorize it to meet your exact needs. 

  • Contact Norwood for your no-obligation quote and to place your order.


How to Place Your Order

To place your order:

Email [email protected]
Within Southern Africa, dial +27 (0) 83 284 4455
Outside of Africa or North America, dial 001-705-689-2800
Within the U.S.A. & Canada, call TOLL-FREE 1-800-567-0404
Monday through Friday between 8:30 a.m. – 4:30 p.m.
Or contact the Norwood sawmill representative in your area.



Shipment outside Africa or North America:

We ship Norwood sawmills virtually everywhere around the world either direct from one of Norwood’s factory warehouses in Canada or the U.S.A., or from one of our authorized international Norwood representatives. Norwood sawmills are milling lumber in over 100 countries worldwide. Because Norwood dedicates experienced staff solely to processing international sawmill orders, shipments to international destinations are handled professionally, quickly and smoothly. 

If you’re outside of Africa or North America, please feel free to contact Norwood at 001-705-689-2800 or [email protected] and we will arrange to ship your order to your nearest port.

Norwood also has several international Authorized Norwood Dealers who stock Norwood sawmill equipment.  Feel free to contact the Authorized Norwood Dealer in your country.
 

Shipment in the U.S.A. & Canada:

In the U.S.A. and Canada, Norwood band sawmills and oversize orders ship by common-carrier freight truck directly to your residence or business so it’s important that your delivery address is easily accessible to a tractor-trailer.  Shipped in knock-down form, we package oversize orders on a 4’ x 4’ (1.2m x 1.2m) and 4’ x 6’ (1.2m x 1.8m) pallets and band and stretch-wrap your order for secure shipping.

Most trucking companies require the driver to bring the shipment to the back of the truck.  Because sawmill orders consist of individual pieces and boxes each weighing no more than 100 lbs., you can offload your order piece by piece and do not necessarily need special forklift equipment.  If you cannot manage weights up to 100 lbs., you may want a helper to assist you to unload your order.

You or your designated agent must be present to accept the order and off-load it.  If no one is at the delivery address to accept the order, re-delivery and storage charges may apply.  After your order has shipped, you may want to call the trucking company to confirm date of delivery; call us to obtain your carrier name and phone number, shipment tracking number and ship date.

Follow this link to learn more about the low freight costs.
 

Pick-Up in the U.S.A. & Canada:

In the U.S.A. and Canada, Norwood band sawmills and oversize orders ship by common-carrier freight truck directly to your residence or business so it’s important that your delivery address is easily accessible to a tractor-trailer.  Shipped in knock-down form, we package oversize orders on a 4’ x 4’ (1.2m x 1.2m) and 4’ x 6’ (1.2m x 1.8m) pallets and band and stretch-wrap your order for secure shipping.

If you would like to pick-up your sawmill or forestry equipment order direct from one of Norwood’s factory warehouses, please call us toll-free at 1-800-567-0404 three (3) business days in advance so that we can have your order ready.  You will need a pick-up truck, full-size van or enclosed trailer to pick up your sawmill or oversized order. 


Important: To ensure that you receive the best possible value, Norwood ships all equipment in knock-down form with step-by-step assembly instructions and detailed illustrations, exploded views and photos.

Important: All orders are shipped prepaid, which means that the shipping charges are paid at the time of your order.  In all cases, before signing for the shipment (by signing the freight waybill or packing slip), please check your order carefully upon delivery to ensure that you receive all pieces & boxes listed on your packing slip and that they are in good order.  Note missing or damaged pieces on the freight waybill before signing.  Any claims not reported in writing on the freight waybill at the time of delivery become the sole responsibility of the purchaser; failure to report missing or damaged pieces & boxes in writing on the freight waybill at the time of delivery nullifies your insurance and precludes any subsequent claims.

 

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