Warranty Policy, Disclaimers & Equipment Identification
Norwood Industries Inc. and Norwood Sawmills USA Inc. (collectively “Norwood”) disclaim any responsibility or liability, in negligence or otherwise, for any injuries, damages or losses of any kind arising during the course of assembling, operating or handling this equipment, options, accessories or blades howsoever caused.
Responsibility for final inspection of the Norwood sawmill parts and components, and the assembly, maintenance and safe use of the equipment, lies solely with the person(s) who assembles and operates the equipment and handles blades.
Warranty: Norwood warrants that each new Norwood will be free, under normal use and maintenance, from any defects in workmanship and materials for a period of TWO YEARS from the date of purchase by the original purchaser. Should any trouble develop during this two-year period, return the defective part (and any other parts if called for), freight prepaid, to Norwood. Warranty coverage commences from the date of purchase by the original purchaser.
If, after inspection, Norwood determines that the trouble is attributable to faulty workmanship or material at the time of manufacture, Norwood will repair or, at its option, replace the part at no charge.
This Warranty does not cover:
a) The engine which is warranted directly by the engine manufacturer;
b) Normal maintenance services;
c) Repairs required where alterations have been made to the equipment, or as a result of the attachment or installation of any parts or devices on the equipment other than those manufactured by Norwood Industries Inc. specifically for the equipment;
d) Repairs required after repairs have been made, or attempted to be made, by others;
e) Repairs required as a result of collision, accident, misuse, abuse or lack of required maintenance;
f) Repairs required because the equipment has not been assembled correctly;
g) Consumable items such as belts, blades or ceramic blade guide inserts;
h) Chips, scratches, rust or blemishes in the finish;
i) Batteries (which are covered under warranty for 6 months).
*Norwood sawmills are protected by zinc plating and industrial-grade powder-coating. These finishes can chip or blemish during use or when exposed to certain conditions. To reduce onset of corrosion or blemishing, avoid exposing the sawmill to salt, either from winter roads or airborne particles of sea salt.
*It is always a good idea to keep spare parts on hand to ensure that your milling operation stays on schedule, particularly if you intend to mill commercially. At a minimum, you should keep adequate stock of blades, spare belts, bearings, blade guides/ceramic inserts and track sweepers.
Norwood warrants that new Norwood spare parts (except consumable items such as belts, blades or ceramic blade guide inserts) will be free, under normal use and maintenance, from any defects in workmanship and materials for a period of forty-five days from the date of purchase by the original purchaser.
To Obtain Warranty Service: Contact Norwood to obtain a Return Number, return the part(s), at your expense, to Norwood along with your name and contact information, assigned Return Number, equipment serial number and date of original purchase from Norwood.
Engine Warranty: Norwood does not warrant the engine; the engine is warranted directly with the engine manufacturer. Refer to your engine owner’s manual for the warranty policy respecting your engine. Contact your engine manufacturer’s customer service department or your local authorized engine dealer directly with any questions regarding your engine.
Honda Customer Service (U.S.A.): 1-800-426-7701
Honda Customer Service (Canada): 1-888-946-6329
Kohler Sales & Service (U.S.A. & Canada): 1-800-544-2444 or 1-800-861-9559
Briggs & Stratton (U.S.A. & Canada): 1-800-233-3723
Briggs & Stratton (European Headquarters): +41 (0) 55 451 63 63
Briggs & Stratton (Norway): +47 (0) 23 23 48 20
Briggs & Stratton (Sweden): +46 (0) 844 956 30
Briggs & Stratton (UK): +44 (0) 160 686 2182
Briggs & Stratton (France): +33 (0) 892 46 27 77
Briggs & Stratton (Belgium): +32 (0) 2 216 10 42
Briggs & Stratton (Germany): +49 (0) 6204 6001 0
Briggs & Stratton (The Netherlands): +31 (0) 527 615 151
Disclaimer: Norwood disclaims any responsibility for loss of time, use of the product or revenues; transportation costs; or any other indirect, incidental or consequential damage, inconvenience or commercial losses from the sale or use of this equipment, howsoever caused.
*Norwood U.S.A. ships all blades and parts, including warranty parts, in the U.S. by UPS Ground (5 business day service) and Norwood Canada ships all blades and parts, including warranty parts, in Canada by regular mail (10 business day service). Norwood ships all blades and parts, including warranty parts, outside of North America by regular surface mail (up to 8–10 weeks). To ensure that your milling operation stays on schedule, particularly if you intend to mill commercially, it’s a good idea to order your blades and spare parts early. If you need blades or parts on an emergency basis, we are happy to quote expedited courier service for you at your request.
Disclaimer: Norwood disclaims liability for any implied warranties, including implied warranties of ‘merchantability’ and ‘fitness for a specific purpose’ after the two-year term of this Warranty.
The provisions contained in this written warranty are not intended to limit, modify, take away from, disclaim or exclude any warranties set forth in any provincial, state or federal legislation.
The foregoing disclaimers, and those set out elsewhere in the manuals, apply both during and after the two-year term of this Warranty.
Entire Written Warranty: This Warranty is the only and the entire written warranty given by Norwood for Norwood products. No dealer or his agent or employee is authorized to extend or enlarge on this warranty on behalf of Norwood by any written or verbal statement or advertisement.
Use only original parts from Norwood and use these only for their purpose(s) expressly approved by Norwood. Using unauthorized parts or using parts for unapproved purposes may cause accidents, injury or damage to the equipment or personal property.
Disclaimer: Norwood disclaims liability for any accidents, injury or damage to the equipment or personal property caused by the equipment when equipped with unauthorized parts, equipped with parts for unapproved purposes or modified in any other way.
Important: We want you to be happy with your Norwood equipment and our service. If you are uncomfortable with any of our warranty policies, disclaimers, or safety instructions, please return all of the equipment intact to Norwood within 30 days of the original date of purchase for a refund of the purchase price (less shipping, handling and consumed parts).
Equipment Identification: Each Norwood sawmill is assigned a unique serial number for identification purposes; this number is located on the bottom panel of the sawhead. Each engine is assigned either a unique serial number or a series number to identify the production run; this number is located on the engine block.
Norwood will not service or sell parts for its equipment without exact identification of the individual sawmill unit.