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Warranty and Returns Policy

Warranty and Returns Policy

Sawmill Warranty

We’re so convinced of the quality and durability of our band sawmills, that we will repair or replace, at our discretion, any part returned to us and found to be defective through manufacturing within the first two years of the original purchaser’s ownership, with the exception of consumable items such as belts, blades, ceramics, bearings or clutches. Norwood offers a one-year limited warranty on most other equipment. Parts are covered by a 90-day warranty. Engines are covered by a 2-year warranty directly with the engine manufacturer. Labor and incidental losses such as loss of profit or time are not included. Customers are responsible to arrange and pay for the shipping to safely return any items claimed under warranty. Read the complete warranty here.

Receiving your Sawmill

We insure your sawmill order with the carrier against loss or damage during shipping. The driver will ask you to sign that you have received your order complete and in good condition. Before signing, please take a few moments to ensure that you have indeed received everything complete and in good condition. To do that:

  • Begin by inspecting the shipment from the outside – Is the shrink-wrapping still tight and intact?
  • Find the packing list affixed to the outside of the shipment – It will list all of the boxes and pieces that we shipped to you (it will specify how many pieces we shipped to you and identify exactly each box/piece with a code).
  • Cut off the shrink wrapping to reveal your order – Do you have the correct number of boxes/pieces and do the boxes look intact?
  • Match the boxes/pieces you have received against the list of boxes/pieces we shipped to you as listed on the packing list.
If you believe that you are missing a box/piece or a box is damaged, note details on the driver’s copy of the waybill before you sign. Then contact us at 1-800-567-0404 and we will help you. If you are being serviced by an international Norwood dealer, call your Norwood dealer directly. When you sign that you have received everything complete and in good condition, the insurance is closed and no claims may be made. This important process takes only a few minutes. You do not need to open individual boxes to check their contents at the time of delivery. The driver is expected to accommodate your request to take these few minutes to verify your order before signing. If you have any questions during the receiving process, please call us.

Sales to Non-Registered Norwood Owners

The parts and attachments Norwood manufactures are designed to work with Norwood sawmills only. Norwood parts and attachments are only sold to registered Norwood owners, so that we know that they will safely function with your mill. No parts and attachments will be sold to persons who are not registered owners of a Norwood sawmill.

Returns of Sawmills – Norwood 30 Day Guarantee

We know that you will be 100% satisfied with the value and performance of your Norwood sawmill. We back that up with a 30-day money back guarantee. If your Norwood equipment does not do everything we say, simply return it to us within 30 days and receive a refund (shipping and consumed items not included). Customers are responsible to arrange and pay for the shipping to safely return any items.

Returns of Parts & Attachments

If you have made an attachment or parts purchase, returns are made at the discretion of Norwood customer service, and a restocking fee may apply. Customers are responsible to arrange and pay for the shipping to safely return any items.

Order Processing and Shipping

Most orders leave Norwood’s warehouse within 2-3 business days of ordering, although this is not guaranteed. You will receive an email with tracking information once your order has shipped or feel free to contact us by phone. If you are being serviced by an international Norwood dealer, shipping times may vary depending on the dealer’s stock levels; ask your dealer for full shipping information.