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kirk
kirk's picture
Communication with someone at norwood

Getting frustrated with someone trying to help me with this problem with the wear i am getting on the saw head from the tensioner i welded 1/8 steel on top and bottom still wearing into it. I put new belts from norwood, new rollers, and new tension spring also aligned the wheels with the string method and new thrust washers on band wheels, bearings in band wheels are good no play and well greased. Any body else having issues with trying to talk with any body at norwood.

Bill
Bill's picture
Would like to help you Kirk but I have no idea how the tensioner on your mill works.
kirk
kirk's picture
Thank's bill it's becoming a pain in my butt.
eddiemac
eddiemac's picture
At the risk of seeming alarmist, all this non-response by Norwood (to forum problems and customer requests) makes me wonder if the company is still operating. Just sayin". Hope I'm wrong. Some official reassurance through this forum would be helpful.
RBH32
RBH32's picture

Has anyone installed the light kit for the HD36? I have directions that are picture only. My issue is in hooking it up. I assume that the red wire goes to the positive and the black to the negative but where does the switch box go? The picture shows that it goes somewhere on the battery but it does not give any idea as to whether it is the positive or negative terminal. Any help would be greatly appreciated.

Rob Holden

Bill
Bill's picture
RBH32 the positive wire (red one) from the battery will go to the switch box then to the lights , that way when it's switched off you cannot cause a short.
RBH32
RBH32's picture

Thanks, Bill! I got it figured out. They work great!

Rob Holden

Post Oakie
Post Oakie's picture
I was in touch with Norwood to order some parts last week. Their lines were busy, but I did get a call back from them a few hours later. Word is that there is about an 8 week waiting time to get a new mill. I suspect the virus has affected them, like everyone else. Deliveries of materials are delayed because trucking is running full capacity, and suppliers are unable to fill orders running with minimal staff. That's still a lot shorter wait time than other mills that sell assembled mills. After nearly 10 years, the tensioner on my HD36 broke yesterday. That's the first "major" issue I've had.
ghout7
ghout7's picture

@Post Oakie, you're lucky you got a call back... I've been calling the sales line repeatedly, but no one ever actually picks up. I leave voice mails, but no one calls back. I ordered (and my credit card was charged!) for $3,995 for the Computer Setworks c/w Power Feed & Power Sawhead in April of 2020. Throughout the year last year, they said Covid was causing manufacturing delays from suppliers. However, when I spoke to my sales rep in October, he said they couldn't get the software to work on the next generation designs, and they were going back to the drawing board. I'm assuming that Trevor got so sick of me emailing him, he everntually sent me a reconditioned first gen unit, which I've yet to install because it will require modifications that I don't want to make to my HD36.

In October, I ordered $8,300 of Hydraulic upgrades for my HD36, and the sale rep, Brett, promised it would all ship out with 3 weeks, 4 weeks tops. A month later I called to check on the order, and Brett had left the company. I was told he shouldn't have promised shipping dates, and as of today (March 27, 2021), I still can not get a status update from anyone at the company.

At this point, I'm beginning to think it was a horrible mistake buying a mill from Norwood, and I don't understand how they could possibly be staying in business if they can't even ship basic upgrades. I'm thinking I may dump the HD36 on the market cheap, and start shopping for a more reliable vendor. Sad. If anyone out there is interested in a very lightly used HD36, let me know!!

Bruce H
Bruce H's picture

I ordered last October, they told me a 1 month delay for shipping. A month or so later a pile of boxes arrived with more to follow soon. Four months later I got the last of the parts. No communication after the first shipment just stuff arriving. Now I can partially take the mill apart and add the parts needed to make the mill fully run.

Mr. Bill
Mr. Bill's picture

What do you consider "Cheap" What if any accessories are included? Is it portable?

pyhyzus
pyhyzus's picture

Good explanation I like it.