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Sgtwilson
Sgtwilson's picture
Worst decision ever made....

OK so i love my mill but I wish I would have gone hydraulic the person who sold me the mill made it out like manual was good i have the hydraulic log lifts but only a hand pump it sucks took like 70 pumps to lift the log lol. The winch is a pain gets hard to turn sometimes shoulder hates it. I did send the manual pump back about 2 months ago to get the upgraded hydraulic setup but I haven't heard back from them. So now until they call back in have to pull sawmill next to my flatbed and load them that way and trust me it sucks.

Post Oakie
Post Oakie's picture

Sgtwilson, I feel your pain (at least my shoulder does!).  I'm also running a manual sawmill, and there are plenty of times when the hydraulics would help.  The people on this forum are pretty inventive and resourceful when it comes to solving problems.  I replaced the hand crank on my winch with a 12V electric winch, powered by a deep cycle battery, and it works great.  Hope the upgrade to hydraulic solves your problems.  Are you getting a log turner as part of the package?  Once you get the log in the mill, how is it working?

Hello Sgtwilson

 

I'm sorry to hear that you're not satisfied with the manual pump for the log loader. Also, please accept our apology if you've returned your pump and haven't heard back from us. We always strive towards making sure each and every one of our customers are completely satisified with their purchase  and well as the service we provide to them. Please give us a call toll-free at 1-800-567-0404 and let us know what name the sawmill is registered to so we can offer some assistance. We'd appreciate the opportunity to rectify this matter. Thank you

 

 

 

Best regards,

Mike at Norwood

Post Oakie
Post Oakie's picture

To anyone on the forum who hasn't had the pleasure of talking to Mike, I can tell you he is a great resource person & very reliable in getting things set right.  Norwood (and us Norwood sawmill owners) are lucky to have him!

DaveM
DaveM's picture
That is correct. Mike WAS fantastic & the main reason I bought the HD36. He was knowledgeable, professional & most of all customer oriented. I have been led to believe that he was basically forced to leave the company. He was my go to guy & always found a solution to any issue I may have had. Not sure where he went as he never told me. He just notified me personally that he was leaving the company & recommended that I speak with Trevor (?) on any issues I may have. Clearly Norwood's loss.
DavidM
DavidM's picture
Hate to hear that Mike left - he was always very helpful. Trevor is good to. I wonder what’s going on at Norwood - I recently ordered some new blades and the response times have been horrible. Kinda wish I’d ordered from Wolverine because blades still not here a month later although I did finally get a phone call from Norwood this last week. Very uncharacteristic of my dealings with Norwood.
Sgtwilson
Sgtwilson's picture

Hey Mike sorry been busy around here the name is Barbara downs I still have a bandmill that needs to be returned just need a return postage and I can get that in the mail

wcc
wcc's picture

Hello,
Adding my 2 cents worth here. I bought a mill on 4-12-2021. Was not happy that I couldn't buy attachments at the same time because sawmill had to be verified. So I had to pay shipping charges on the sawmill. I knew when I finally got verified I would have to pay shipping for attachments, not happy about that, but such is life. What I didn't know was that here it is 4-24-2021 and I still can't get my mill verified. I have sent more emails than I can remember now. I've called, and no one would answer phone and the recording said someone would call back in 24 to 48 hours. Guess what? No one has as of yet. I am so sorry I purchased from Norwood. Live and learn I guess. No way am I going to unassembled and ship back this thing. But I will however make sure I don't recommend this company to anyone. A not so happy customer down south.

wcc

wwguy
wwguy's picture

A true professional sales person is a pleasure to deal with. What I have experienced so far is, Absolute Incompetence. While they do have a good product, so far the experience has left me terribly sour. In good conscience I could never recommend them to anyone. I was told they are adopting to a new computer system & that is the "reason" for all the problems. To that, I call B.S.! When anyone ever called my business there was a PERSON who answered the call & if that person could not solve the callers issue, they connected the caller to the proper PERSON that could solve that issue. At Norwood they seem to be hiding behind voicemail & email. IF you are constantly "receiving an unusual number of calls at this time" all the time. Its NOT UNUSUAL! That IS your normal, HIRE MORE PEOPLE! There have been multiple email exchanges that have lasted days to solve extremely easy situations. Situations that could have been handled with a 2 minute conversation. I have received multiple emails from a machine (no person identified at all) telling me about my back-order. where information including product descriptions, part numbers & even quantitys are wrong. Trying to ask about whats going on or to clarify what they think to what I should have coming takes days. The staff didn't seem to have the ability (or maybe authority) to solve even the most basic of issues. Ordered my mill mid Feb 2021. Now I'm into May (almost 3 full months) & I still can not mill wood. OH, I was told back in early March that my mill was ready. I drove for over 4 hours that day only to find out that some key parts were on B.O.(backorder) but they would be in very shortly. My Huge mistake was paying for the mill & taking what was there, agreeing to wait for the b.o. parts. Now they have my money, it is now Early May & I STILL can not mill. And they still do not answer their phones. Its really too bad. Iv'e seen it before, I would hate to see someones child destroy a great business that their parents took a lifetime building. Maybe I'm wrong, but that what it looks like to me.

Bill
Bill's picture
WCC I will no longer ever recommend them either do to their lack of response.
DaveM
DaveM's picture
I guess that's what happens when the "kids" take over the company when the parents/founders retire. This is what has been reiterated by former employees I have talked to. I used to live about a mile from their Buffalo warehouse & got to know several of their employees. Very sad....a great product will possibly die due to incompetent management. I still love my mill.
DavidM
DavidM's picture
It’s a shame - just a couple of years ago they were a different company. Hopefully they will bounce back. I really like my mill too - I don’t regret buying it and really enjoy making sawdust.
Blackriver
Blackriver's picture

Mill delivered bent.no axle. No trailer package. End pices bent bad??????? Oh my god what a mess. The pallet had fell off the the loading ramp.but still brought to me.unhappy.....

DaveM
DaveM's picture
In all fairness...the damage is on the shipping company. The trailer package missing....inexcusable. Norwood should do backflips to remedy this situation. Lets hold their feet to the fire & see how they respond !! Keep us all posted so we can spread the word.
wwguy
wwguy's picture

Part of what I'm missing is all my trailer pieces too.

DavidM
DavidM's picture
Hang in there guys. My HD36 took a little over 3 months to ship because trailer package was back ordered, but I’ve been sawing with it for almost 4 years now and it was well worth the wait. I hope you guys get everything pretty quick because I know from experience it’s hard to wait.
DavidM
DavidM's picture

This is a live oak I cut last fall.  Slabbing logs like this is a lot of work, but relaxing for me. 

Bill
Bill's picture
That is a lot of work when there that big !!
DavidM
DavidM's picture
It’s not really work when you enjoy it. I dreamt of owning my sawmill for years, so now I look forward to the next time I can make sawdust.
eddiemac
eddiemac's picture
I don't know what to call it, but that's a handy overhead device you've got there to turn your logs. Did you make it, and is it easy to move around; stable? How did you go about posting a picture; just wondering as I've not had much success, but haven't tried in a long time.
DavidM
DavidM's picture
That’s just an A frame that I built out of scrap metal. First one I made was lighter and folded up when I tried to lift a 33” oak log so I started over and made this one - will lift anything I can cut on my mill and with big stuff it’s easier to lift it then back the sawmill under it and set it up. It breaks down into 3 pieces and I can break it down or set it up alone in about 15 minutes. Still would be easier to have a big tractor or better yet a skid steer, but this is much cheaper. I have almost finished building a flat log trailer with 2 7000# axles and a 12,000# winch - at that point I will probably quit breaking the Aframe down and leave it in the yard and go pick up logs with the trailer. Sawdust is sure addictive!!! Lol
DavidM
DavidM's picture
As far as adding a picture, I kept experimenting with instructions Bill posted last year. It took a long time for the forum to update with my dismal internet connection, but I finally was able to get it loaded into Norwood’s library and got it posted. I may try to get another on there just to see if I can do it again.
DavidM
DavidM's picture

DavidM
DavidM's picture
Hackberry table
DavidM
DavidM's picture


Hackberry log that the table came from.  I'll try to post instructions how I've been doing pics. 

DavidM
DavidM's picture
Ok for adding pics I think this is what has been working for me. 1. In the “add a file” area below pick upload - this will open a selection of widgets above the text bar that you type in. 2. Select the last widget in the second row - a double pane with mountains in it. This will open a dialogue box for adding photos. 3. Pick “choose file” box and select picture from photo library. Pick upload and picture will upload to Norwood library. 4. Pick on library at the top of the box and Norwood library will open - select your picture and it will highlight. 5. Go to the bottom of the page and select submit. Screen will return to the comment page and only top of pics will be visible. You can scroll down to see if the rest of pics there. 6. Go to bottom of the page and hit “submit post” button. Hopefully it works for you. I’ve been able to get it to work for me several times, but who knows it may never work for me again. Lol
DavidM
DavidM's picture
Appreciate you guys putting up with me trying to figure out how to do this picture thing lol
Bill
Bill's picture
Beautiful table David !!!
DavidM
DavidM's picture
Actually I just helped on that particular table. I cut and dried the slabs, then a young man I work with furnished most of the elbow grease while I just advised him and loaned him a few tools. It was his first big woodworking project, but since we got that one done he’s completed several more on his own. Wish I could take all the credit, but he’s pretty talented young man.
DavidM
DavidM's picture


 

Here's a 4' x 8' pecan bar top I made - I was pretty happy with the way it turned out.  I put it in a friend's new house between the kitchen and living room.   Really made the whole room light up. 

DaveM
DaveM's picture
That is some handsome work for sure, but we are getting off topic here. We need to see how Norwood handles this issue & keep everyone informed. Besides...I'm jealous that you figured out how to post pictures.

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