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countryboymike
countryboymike's picture
Norwood and customer, parts support.
Comment: especially for [email protected]. Where is everybody at Norwood. All phone lines are always busy. No return calls, hold, forever. I have issues with the HD36, with all the bells and whistles. My electronic control panel will NOT function. Throttle control board will speed the engine and start the blade. That is a separate board. I can NOT move the deck or the height with the electronic handheld control. I have traced issue to the circuit boards, dimension engineering, sabertooth 2x32 is issue. The only help i got from Norwood was to take a hair dryer and dry out the control box. Tried that when i did checks before i called them. I can NOT use the mill until the problem is fixed. Norwood needs to get their act together. I understand they may have issues, BUT, i need to cut cribbing for a barn wall fix and do the repair BEFORE the snow flies. Ok, Norwood, how long IF u do even respond. You have my email, phone info. A good mill is No good if no parts and support. Anybody else have issues.
dable56
dable56's picture

Any further luck with your problems countryboymike or are you like me waiting over 5 weeks to fix their mistake with very limited communication and no firm commitment. Still can't make sawdust
Maybe they have changed the name to Ignorwood.

countryboymike
countryboymike's picture
still waiting for a response and i asked for phone appointment to talk. lol
countryboymike
countryboymike's picture
is your mill electronic or u push the carriage? Mine has the electronic and wired. just need that control board in the unit.
countryboymike
countryboymike's picture
24-48 hour response is just "how do you know they are lying? Their lips are moving! A good mill - needed repair parts= And u want me to recommend Norwood. LOL. Support your customers that bought the mills.
Bio2012
Bio2012's picture

[email protected] Where is the customer service for Norwood Sawmills? I bought a sawmill, I need attachments. I can't order them. Can someone please address why it is taking so long for any correspondence from Norwood. The 24-48 hrs, from email, from phone, from Chat, is now 7 days ago.

countryboymike
countryboymike's picture
keep calling and emailing.............they do not like that.
countryboymike
countryboymike's picture
Quote from Norwood. "Our Media Team is aware of the forum issues and is working on a correction & from what I understand will be a complete tear down redo for a new platform." I wonder why Norwood has NOT even acknowledged a problem exists. Mike from Norwood has NOT been working there for several years. Do u think the media team may still be using an old Commodore 64 computer or a Texas instruments tape drive with no internet???? Why would they NOT post on here and keep us updated.
DavidM
DavidM's picture
Well maybe we have turned the corner and are returning to normal. I ordered an extra bunk kit and a couple of parts from Norwood last week and surprisingly they replied to me within 2 days and I received notification of shipment in 5 business days. That’s the kind of service I got 41/2 years ago when I bought the mill and I hope that they continue to conduct business in this manner! Thanks Norwood for your efforts on this order!!
DavidM
DavidM's picture
Update - I received my shipment with everything accounted for and no back orders or missing parts. I appreciate it Norwood!!!
johnvillas
johnvillas's picture

In terms of customer support, Norwood is known for its knowledgeable and helpful staff. They are dedicated to providing excellent customer service and are always willing to go the extra mile to ensure that their customers are satisfied. Another great thing about Norwood is their commitment to providing high-quality parts at competitive prices. They understand the importance of keeping vehicles running and they strive to offer the best possible prices on the parts customers need to keep their vehicles running smoothly. Well, I also love to visit https://fixgerald.com/plagiarism-checker-for-bloggers website because as a blogger it helps me a lot in finding plagiarism in my content. It is not only plagiarism checker for bloggers but also for students as they can check their assignments.