It is too bad that you can't order accessories for our mills online. There is a place to order mills but if you want just a box blades etc. you can't. Also when I went to the online ordering section from being logged in on the forum, the site doesn't recognize me being logged in. I think it would be as a Norwood mill owner at least, nice to be able to buy accessories online because it is hard for me to always get on a phone to order what I would like.
How do others feel?
Cheers!
Steve
Steve,
They were my thoughts exactly the other day.
Still waiting on call back from dale.
That was 3 days ago.
It is 2016
I am not complaining but if you can order a full saw with any accessory, then why not support the existing sawmill owners who want accessories. As for the cell phone with email. In my case we have very poor signal where we are and if I am going to sit down at the computer to learn all the tricks from those on this forum it would be very convenient to order while I browse.
Just saying!
That way if I want to order on the weekend I can.
Cheers!
Steve
Online store is a very easy and standard practice these days. just saying.
I believe they dont do that because their makeing sure you own the equiptment. every time i order something they look up what i have. there real funny about such things.
Knowing what your customer owns means you can tell him he's ordering a part that won't fit his saw - that would be a useful customer service.
I've ordered parts by email, no sweat. I guess if I were producing commercially, and my saw was down, a few hours might matter. For me, sawing on odd weekends, if I decide I want something by Monday, odds are I'll have it by Friday. Good enough!
What I'd really like to see is an online compatibility chart, for all add-ons, for all saws. As it stands, since I own a discontinued model, it's hard to see which new features can be attached to my ML-26 (a product they only marketed for three years; leaves me wondering what fatal flaw I haven't found yet). It's not all that hard to produce a table listing all the accessories, with a column for each saw type, and maybe a series of codes, such as "f- fits" "a - adaptable" "x - not compatible". For example, the automated flow valve introduced last year would have been listed for the ML-26 as "adaptable", as you have to drill new mounting holes in your unit to fit the valve, but it is otherwise usable.
Otherwise, the round-trip dialog via email, asking about compatibility (or the phone call during business hours) adds hours or days to the transaction - and you'd need this anyway for your online store.
It shouldn't be too hard to sort out ordering with what you have for equipment.
Have a customer database, and ordering requires a customer account; any exceptions require a phone call to set up the account.
After that, online ordering would have your equipment, and would be able to limit orders that do not fit your equipment. Even if the order is put into a 'pending' status, for someone to go over manually, you would still be able to place the order.
You can order the blades on Amazon
Norwood Goldline Premium Band Saw Blades - 10-Pk.
by Norwood Industries$349.99+ $17.20 shippingUsually ships in 6 to 10 daysNorwood Goldline Premium Blades - 167in.L, Pack of Ten [Misc.]
by Norwood Industries$349.99+ $17.66 shippingUsually ships in 1 to 3 weeksYou can if you live in the US.
Is there anything you CAN'T buy on Amazon?
Good judgement comes from experience... experience comes from bad judgement.
Politicians. They prefer the old-fashioned way; Superpacs. :)
Ahhh, PacMan!
Good judgement comes from experience... experience comes from bad judgement.
Someone needs to run this ordering oline thing up the flag pole again. After 4 years I need new Urethane Band wheel Belts for my MX34 pro. I was all over the Nowood site and still no way to order parts on line, is it that hard to set up an ebay store or sell parts on Amazon or atleast stay open one night a week or a couple hours on Sat morning. For me it's kinda hard to make phone calls from a noicy factory for sawmill parts while at work when there's plenty of supervisors watching, good way to get in trouble......
John 6:68 Then Simon Peter answered him, Lord, to whom shall we go? thou hast the words of eternal life.
That's a very good point. At least have one day a week when the order desk is running a different clock schedule. Before I retired, I sometimes chatted with people from quite a few time zones; trying to do everything from one time zone doesn't always work out for everyone.
The online ordering system doesn't allow you to specify the billing address for you credit card. Instead it uses the shipping address. Being a programmer I had a look at the code and can see that they did this intentionally. So if your billing and shipping addresses don't match your SOL. Its funny though, the notice still appears telling you to be sure that your billing address matches your payment card. It doesn't seem they are very devoted to online sales.
John 6:68 Then Simon Peter answered him, Lord, to whom shall we go? thou hast the words of eternal life.
Does anyone have a email address that Norwood actually checks and responds to when ordering parts? I have bombarded the two I have found and never get a response. I fear I made a mistake ordering my mill from them. It's just setting here waiting on more attachments I want for it before i ever use it.
wcc
I think it will be good idea, if you order it online.
What you all say?
Guys,
I am frustrated by the quirkiness of the website and lack of not being able to order parts on the site. At one time I was able to see the LM29 drawings and parts list, but now I cannot access them. I am a newbie at milling and posting and asking for guidance.
Can anyone tell me where I can get my Sabretooth 3/4 blades sharpened in the CT, NY area?
SawyerMike
Thank you Eddie for the name. I will absolutely call them.
SawyerMike
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