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Dewchie
Dewchie's picture
Online Ordering

It is too bad that you can't order accessories for our mills online. There is a place to order mills but if you want just a box blades etc. you can't. Also when I went to the online ordering section from being logged in on the forum, the site doesn't recognize me being logged in. I think it would be as a Norwood mill owner at least, nice to be able to buy accessories online because it is hard for me to always get on a phone to order what I would like.

How do others feel?

Cheers!

Steve

machamillion
machamillion's picture

Steve,

They were my thoughts exactly the other day.

Still waiting on call back from dale.

That was 3 days ago.

It is 2016

Baron
Baron's picture

Heres an Idea, I have formed a relationship with one of Norwood's "crusty and dusty" salesmen and I place my orders by email through him. It wouldn't have mattered originally whom it was but now that, by chance, this salesman and I know each other through the process of solving some issues I always send my orders to his email along with my credit card#. Last week I ordered some parts and had them in three days. I thought that was pretty good. Initially I emailed him and in 24 hrs he quoted my request, I made a change and sent back my # and in two day FedUps dropped it on my porch while I was away,

Gotta love it.

Baron
Baron's picture

Oh and one more thing. I can do the above any time of the day. It is often end of day until I get around to ordering things. I often use my phone to email. If you don't have email on your phones you might consider it (less time in front of the computer).

Dewchie
Dewchie's picture

I am not complaining but if you can order a full saw with any accessory, then why not support the existing sawmill owners who want accessories. As for the cell phone with email. In my case we have very poor signal where we are and if I am going to sit down at the computer to learn all the tricks from those on this forum it would be very convenient to order while I browse.wink Just saying!

That way if I want to order on the weekend I can.

Cheers!

Steve

machamillion
machamillion's picture

Online store is a very easy and standard practice these days. just saying.

Baron
Baron's picture

Yes you are all correct. 

LATHAM FARMS
LATHAM FARMS's picture

I believe they dont do that because their makeing sure you own the equiptment. every time i order something they look up what i have. there real funny about such things.

smithbr
smithbr's picture

Knowing what your customer owns means you can tell him he's ordering a part that won't fit his saw - that would be a useful customer service.

I've ordered parts by email, no sweat.  I guess if I were producing commercially, and my saw was down, a few hours might matter.  For me, sawing on odd weekends, if I decide I want something by Monday, odds are I'll have it by Friday.  Good enough!

 

smithbr
smithbr's picture

What I'd really like to see is an online compatibility chart, for all add-ons, for all saws.  As it stands, since I own a discontinued model, it's hard to see which new features can be attached to my ML-26 (a product they only marketed for three years; leaves me wondering what fatal flaw I haven't found yet).  It's not all that hard to produce a table listing all the accessories, with a column for each saw type, and maybe a series of codes, such as "f- fits" "a - adaptable"  "x - not compatible".   For example, the automated flow valve introduced last year would have been listed for the ML-26 as "adaptable", as you have to drill new mounting holes in your unit to fit the valve, but it is otherwise usable.

Otherwise, the round-trip dialog via email, asking about compatibility (or the phone call during business hours) adds hours or days to the transaction - and you'd need this anyway for your online store.

 

r.garrison1
r.garrison1's picture

It shouldn't be too hard to sort out ordering with what you have for equipment.

Have a customer database, and ordering requires a customer account; any exceptions require a phone call to set up the account.

After that, online ordering would have your equipment, and would be able to limit orders that do not fit your equipment. Even if the order is put into a 'pending' status, for someone to go over manually, you would still be able to place the order.

jmartin733
jmartin733's picture
Bill
Bill's picture

You can if you live in the US. 

OL' Purple Pete
OL' Purple Pete's picture

laughyes

Post Oakie
Post Oakie's picture

Is there anything you CAN'T buy on Amazon?

r.garrison1
r.garrison1's picture

Politicians. They prefer the old-fashioned way; Superpacs. :)

Post Oakie
Post Oakie's picture

Ahhh, PacMan!

Oldpath05
Oldpath05's picture

Someone needs to run this ordering oline thing up the flag pole again. After 4 years I need new Urethane Band wheel Belts for my MX34 pro. I was all over the Nowood site and still no way to order parts on line, is it that hard to set up an ebay store or sell parts on Amazon or atleast stay open one night a week or a couple hours on Sat morning. For me it's kinda hard to make phone calls from a noicy factory for sawmill parts while at work when there's plenty of supervisors watching, good way to get in trouble......

r.garrison1
r.garrison1's picture

That's a very good point. At least have one day a week when the order desk is running a different clock schedule. Before I retired, I sometimes chatted with people from quite a few time zones; trying to do everything from one time zone doesn't always work out for everyone.

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